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Please read before you go on holiday and if you have any queries call us on 01202 484858

Brochure Description

Just Sardinia takes every reasonable precaution to ensure that all details in this brochure are accurate at the time of writing the brochure in 2012. However on occasion errors do occur but we will do our best to inform you by way of brochure insert ‘amendments’ or, if a major change, we will inform you if it directly effects your booking (see Terms & Conditions). Just Sardinia cannot be held accountable for alterations made to the accommodation after the brochure goes to print so please check with our Reservations Team before finalising your booking.

Hotel Facilities

Some advertised hotel facilities might not be available or fully operational in the early or late part of the season, depending on the number of guests at the hotel or weather conditions (e.g. A/C may not be turned on in low season and additional restaurants and swimming pools may not be in use). Accommodation facilities are subject to change at the management’s discretion. We will endeavour to inform you as soon as possible of any changes that may affect your holiday, prior to your departure.

Special Requests

If you have a specific request for your holiday, we will do our best to honour this. However, a request is not guaranteed and is subject to availability at the time of arrival.

Hotel Grading & Exclusive Hotels

All accommodation is graded under the local Italian system, which differs from that of the UK. Hotels can vary within the same star rating as they do in the UK (please ask our Reservation Team for more details). Where Just Sardinia has stated the accommodation is ‘Exclusive’, this means that as far as we are aware, it is not available through any other UK tour operator at the time of the 2013 brochure going to print.

Quick Links

To quickly find the accommodation in which you are interested on our website, please refer to the quick link number stated on each accommodation page which is a unique number that you can enter into the search box at the top of each web page or by typing
www.justsardinia.co.uk/xx (where xx = quick link ref number).

Swimming Pools

Unless otherwise stated swimming pools are not heated. Hotel swimming pools normally have a lifeguard and may be closed during lunch time and in the evenings and you may be asked to refrain from using the pool during these hours.

Disability Checklist

We want everyone to enjoy completely successful travel arrangements. We therefore strongly recommend that you complete the ABTA Disability Checklist before making a booking if you have a disability or a medical condition requiring special travel, accommodation or dietary arrangements. The form should also be used to give information regarding specific needs for equipment and/or medication you may have. It can be completed by you or your travel agent. The questions are not meant to be intrusive and the information you provide will be treated confidentially and used only to check that the accommodation, transport and facilities in the destination are right for you. It all helps to ensure you receive a quality service tailored to your particular needs. For more information and to complete a checklist please call our Reservations Team 01202 484858 or email holidays@justsardinia.co.uk

Travel Insurance

We strongly advise that you and all the members of your travelling party are adequately insured with travel and medical cover as soon as you book your holiday. Policies may be organised with Holiday Extras at:
www.justsardinia.co.uk/travelinsurance
We also strongly recommend that you have a European Health Insurance Card (EHIC) for reduced cost medical treatment in Europe which can be obtained via the Post Office in the UK or at www.ehic.org.uk

Ticket Wallet

This will be sent to you by post or email 2/3 weeks prior to your departure. Please ensure that you take your Just Sardinia Ticket Wallet with you to Sardinia as it contains your essential holiday vouchers. We will also send to you by email (or by post on request) some useful information about travelling to Sardinia, directions, your Resort Representatives, emergency contact mobile telephone number, your accommodation/resort and the local area.
Please check all your documents in the wallet and your emails from us to ensure that your vouchers, names, dates and times are all correct and if not telephone us immediately on 01202 703505.

Guide Book & Local Information

Given to you in your ticket wallet with our compliments, is a Just Sardinia Guide Book that covers places of interest all over the island, general information about it’s history, culture, festivals, activities and helpful Italian phrases, plus a small pull out map.
We will also email you our own travel, accommodation and local information that we have compiled to help you find your way around the resort and local area with personal recommendations for restaurants, activities, excursions or worth while days out either on foot, by car or by boat.
Please take the time to read this for your own benefit.

Sat Nav’s

If you own a sat nav which also covers Europe we would recommend taking this on holiday with you (rental’s through car hire companies can be costly with limited availability) for ease of exploring of the island. In Sardinia there is no postcode system like the UK and as part of your driving directions we will send you your accommodation’s Latitude and Longitude which can be inserted into your sat nav.

Health & Safety

Your wellbeing whilst on holiday is of prime importance to us and we will do our best to ensure your holiday is safe and trouble free by working with our accommodation and service providers. It is, however, important to remember that standards abroad are not always the same as those we would expect at home and so we do ask you to take care while you are away. We strongly urge you to follow the safety guidelines detailed in our documentation plus any extra information afforded by individual service providers.

Resort Representatives

Our resort staff have been chosen for their wealth of local knowledge, expertise and love of the island. A Just Sardinia Rep will make contact with you on your arrival in Sardinia either by meeting you at the airport or by text or telephone. On arrival at the airport, make your way through to the Arrivals Hall and if you have transfers arranged a transfer driver will be there to meet you and will assist with your transfer arrangements to your accommodation. If you have hired a car, please make your way to the car hire desk and the agent will assist you with the collection of your vehicle.
Your Reps mobile telephone number and an emergency contact number will be given to you in your pre‑departure email, by text on arrival in Sardinia and will also be in your accommodation information file and are contactable at any time during your stay in Sardinia. They can assist you with information about your accommodation, resort, local area and can recommend places to visit, boat trips, activities, excursions and restaurants depending on your own requirements and interests. Our Reps are there to help and ensure that you have the best possible holiday but in the unlikely event that something is not to your satisfaction then please inform them as soon as possible and they will do their best to resolve the situation.
Please note that Just Sardinia Reps do not visit all of our accommodations but are available on the phone for assistance.

Emergency Number

You will receive our emergency telephone number for your use in resort in case of need. We also detail in our travel information (either in your ticket wallet or emailed to you) emergency numbers for police, fire, ambulance and road assistance.

Complaints

In the unlikely event of dissatisfaction with an element of your holiday, we would stress to you to let the Just Sardinia Rep or accomodation reception know about it so that we can rectify the situation as soon as possible. It is much better to solve any issues during your holiday than to wait until you return home. (Please see Terms & Conditions for complaints procedure.)

Self Catering Accommodation

Just Sardinia Welcome Pack - provided at all our villa accommodation, which includes a few necessities for your arrival.
Supermarkets - are found in all towns and are open generally 9am‑1pm and 4pm‑8pm Monday to Saturday. Remember that they will be closed at siesta time, generally 1pm‑4pm and all day Sunday. Bigger supermarkets with a greater range of products are found in larger towns, some open all day and on Sunday in the height of the summer season. Sardinia has a wide range of local produce but please remember it is Italy, not the UK! Large towns also have a weekly market offering locally grown and produced fruit, vegetables, cheese and meats - please ask your Rep for days and times.
Villas & Apartments - have a minimum of a fridge, hob, sink, storage, crockery and utensils but some will not have kettles, toasters, microwaves or ovens (please ask our Reservations Team for details). We suggest that you take with you some basic items such as a tea towel, dishcloth, salt and pepper, washing‑up liquid and possibly a travel kettle.
Cleaning & Linen - changed generally weekly. If you require further cleaning or linen and towels, this can be arranged for an extra charge. Please discuss this and book with our Reservations Team before your holiday if required.
Cala di Falco & Torreruja Villas - for 1 week holidays the villas will have been cleaned and made up for your arrival, the towels will be replaced mid week (normally Wednesday) and a final clean will be done on your departure.
For a 2 week holiday the villa will have been cleaned and made up for your arrival, towels replaced mid week, linen and towels replaced and the villa cleaned on the Saturday or Sunday, towels replaced again mid second week and a final clean done on your departure. This is included in the price of your holiday. An extra linen change and cleaning can be arranged at €60 per clean and must be booked in advanced but paid locally.

Children’s Clubs

It is not uncommon to find that the Children’s Club is predominantly Italian speaking however you should find that most key staff do speak English. In general, there may be limited activities on a Saturday.

Televisions

Where a property states that is has Satellite TV this will be Italian programming with limited English channels available for example BBC News or CNN only.

Money Exchange & Cashpoints (Bancomats)

The currency used in Sardinia is euros (€). Banks are generally open 8.30am‑1.30pm and 2.30pm‑3.30pm Monday to Friday. There are bancomat/cashpoint machines available outside some banks, which can be used with your UK cashpoint card and usual pin number with instructions available in English. Please note that the hotels are unlikely to change traveller’s cheques but do accept most major credit cards.